It failed on me for the last time! I went online and searched Google to see if my current challenge with my HP printer had been experienced by others – and…
It had been! In fact there were dozens of reports of an inkjet failure in the very same model I had. After reading several posts, and feeling my blood pressure rise a few points after each one, I concluded that this printer had been hopelessly misengineered.
Yep, a product destined to fail – and right about at the close of the warranty period too! Planned obsolescence. Modern junk.
BUT – THIS TIME I was not going to be the “sucker” who runs out to the nearest Staples and ponys up a century note for a new printer (likely to die a similar death in the near future!) Instead, I decided to take action – and the PEN (well, really the keyboard) would be my “weapon of choice”.
I crafted a message, found HP’s “Facebook page”, and started my own “HP Sucks” facebook page and posted details about the incident and about how I was “done with HP”.
What happened next impressed even me. I received a contact from HP Customer Service – not the low level drones stationed in Manila mind you! This was a guy right here in the USA. He was even authorized to make a decision – whew! He said he “heard me” and got authorized to replace my two year old P.O.S. printer with a brandy new HP printer that he said has the print head in the cartridge, so a casual user like myself would be replacing the print head each time he ran out of ink – and that would ELIMINATE the issue I experienced with my old unit.
Time will tell whether his theory holds, but for now, I have a brand new HP printer – sent to me at NO CHARGE from HP. I am taking this moment to publicly commend HP for taking action in my case – although I must wonder just how much pressure do manufacturers (and businesses) like HP feel from the “power of the consumer” as they post their experiences online – often in Facebook groups and on their own “walls”.
Yep, social media has changed the world!
By the way – the HP 5660 is a nice, compact printer, perfect for anyone living in an RV!
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